Email us at support@prezlight.co. Our customer service team is here to assist with any questions or needs you may have!

All orders are shipped directly from the United States.

To ensure prompt delivery, changes or cancellations are only possible within 12 hours of placing your order. After this period, we cannot guarantee changes, but you're welcome to return your order for a full refund upon receipt.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

Orders are processed Monday through Friday and are typically handled within 1-3 business days from the order date, shipping the following day. Please note, orders are not shipped or delivered on weekends.

Due to high demand, please allow between 5-12 days for delivery.

If your order hasn't arrived within 30 days of shipping, you're eligible for a full refund.

For returns, please contact us at support@prezlight.co.

If you encounter any issues with your order, such as defective, incorrect, or damaged items, please contact us immediately with your order number and photos of the issue. We aim to resolve any problems as quickly as possible.

Refunds are issued to the original payment method and typically processed by your bank within 7-10 business days. For any delays, please contact your bank or credit card company as it may take additional time for them to post the refund.